REFUNDS

Refund and Subscription Cancellation Policy

How cancellation differs from a refund and where to request each one.

Effective date: September 1, 2026

Before you begin

Canceling a subscription stops the next automatic payment. Requesting a refund asks for money already paid to be returned. Doing one does not automatically do the other.

1. Who processes payments?

Paddle acts as the Merchant of Record and handles payments, taxes, receipts, and refunds. MOMENT does not store full payment-card details.

2. To cancel a monthly subscription

  1. Open Account → Billing history and access in MOMENT.
  2. Choose Open receipts or Manage billing to open Paddle.
  3. Select subscription cancellation. Cancellation usually takes effect at the end of the current billing period, and you will not be charged for the next renewal.

3. To request a refund

Request a refund using the receipt or subscription-management link in your payment email, billing management in your account, or Paddle Buyer Support. Have your transaction number and payment email ready to speed up the review.

4. How is a request reviewed?

  • Mandatory consumer-protection rights in your country, including the Republic of Korea, take priority over this policy.
  • Paddle reviews the request period, usage, technical faults, and duplicate payments under the Buyer Terms and Refund Policy in effect at the time.
  • If a serious technical problem prevents continued use of a purchased feature and is not resolved within a reasonable period, you may request a refund or replacement service.
  • Approved refunds are returned to the original payment method where possible. The date funds arrive depends on the financial institution.

5. Account deletion and refunds

Deleting your account is not a refund request. Cancel an auto-renewing subscription first. If you want a payment returned, request a refund from Paddle separately before deleting your account. Minimum records needed to confirm transactions and refunds may be retained after account deletion for the period required by law.

6. Need help?

For payment processing and refund status, contact Paddle Buyer Support. For a problem with a MOMENT feature, contact momenttimer.help@gmail.com.